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Re: The context


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Posted by Denham on June 04, 2001 at 14:15:40:

In Reply to: Re: The context posted by Jerome Peloquin on June 04, 2001 at 01:45:35:

Jerome,

I guess the point I'm trying to make is documentation alone does not = knowledge. To retain knowledge against attrition you have to have a community that can appreciate the context, understand the issues, share the tricks, interpret and adapt the explicit stuff to changing circumstances.

Agree we need to know how to make things and deliver services, but that knowing does not come from documents, it emerges in the dialog around the practice. To capture and preserve the knowledge, not the data or information, but the meaning and the shared understanding, you need to sustain the community rather than store the document.

It really is around the tacit stuff, what you may feel observe and never 'see' or read, the relationships, the mentoring, the validation by talking, by 'being' and through doing, that creates and preserves the knowledge. If we loose community we revert to information and have to bring forth the knowledge in another community to validate and refresh it.

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