Posted by Akhil Shahani on April 03, 2001 at 07:05:20:

In Reply to: Re: Interorganisational Knowledge Management posted by Michael Wunram on April 02, 2001 at 09:53:52:

Hi Micheal,

We faced a similar problem trying to implement KM along the supply chain of one of our clients in India. The Indian legal system is antiquated & it takes a very long time to prosecute economic offenders. therefore the Indian business environment does not promote trust.

One thing you need to realise is that every organisation along the supply chain is concerned abouts its OWN interests. therefore, as long as sharing knowledge to its vendors & customers is in its interests, it will do so happily. the main concern people will have is that if any sensitive information gets out to its 'partners'they could be adversely affected. e.g. what if a vendor's cost of production was known to its customer, wouldn't the vendor's margins be squeezed?

We suggested to our clients that they spend some time determining exactly what Knowledge they wanted to share & what they wanted to keep hidden. as long as the information they shared(generally engineering type stuff) added value to other entities along the supply chain, you could say that some success was achieved.

no doubt its not an ideal scenario, but we hoped that as the value of the sharing of 'safe' knowledge was perceived across the chain, greater trust would be built up & they would become more adventurous with what they want to share.

wish you success in your efforts.

take care,

Akhil

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