Posted by Reilly Atkinson on March 18, 2001 at 15:13:19:

Whence KM and Xerox? There is a certain irony in the fact the Xerox so strongly associated with KM and creativity is rapidly going South. Over the last couple of years Xerox stock has fallen to roughly $5/share from $64 a share, and is now losing money. A Business Week article(March 5,2001) describes Sumo wrestling in the executive suite, inept managment and a Board asleep at the switch as key contributors to big-time trouble at Xerox.

In a puff piece, happy-talk interview in the March issue of Knowledge Management magazine, the new pres, Ms. Mulcahy, does admit corporate mistakes -- pushing change much too rapidly, sounds like they might need basic education in addition to KM upstairs. She does admit, "...a knowledge management system is also very fragile."

What's going on at Xerox? Is KM just another marketing gimmick, or can it be realistically used to help Xerox from Chapter 11?

And for those hip on intellectual capital as a key contibutor to market cap--Xerox lost $38 billion in equity during its slide. So what does this say about Xerox's intellectual capital?

What does this sad story say about KM in the real corporate world? Are KM systems fragile?
Regards,
Reilly Atkinson

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Follow Ups:

• Copy! Copy! Out Martyn R Jones 22:20:11 03/18/01 (0)
• Re: Xerox Denham 21:16:06 03/18/01 (1)
  • Re: Xerox Martyn R Jones 22:35:00 03/18/01 (0)
• Re: Xerox BK Ghosh 15:36:06 03/18/01 (1)
  • Re: Xerox Martyn Richard Jones 22:31:05 03/18/01 (0)

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