Posted by John Zavacki on June 22, 1997 at 11:56:10:

In Reply to: How to Harvest your Employees' Knowledge? posted by Yogesh Malhotra on June 20, 1997 at 09:41:55:

I found something I knew this week. I performed an ISO
assessment for a client after a six month lull in activity.
The results were superb for this small company and the reason:
they had finally begun to understand and fully utilize the "Corrective
and Preventive Action" system.

It was this same system, which, because of its insistance on
a disciplined approach to problem solving, and its documentation
of the corporate problem set, that helped me to take another
manufacturer from "schlock house" to World Class in only three
years.

It is a simple feedback system, but it provides two major platforms:
1. a forum for problem solving and performance improvement
2. a learning history

Although most small companies do this on paper, think of the
value of such a system on an intranet, where the full text of
the historical documents can be searched to provide a basis for
understanding the difference between common (system) causes and
special causes of variation.

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