Posted by Vaughn P Fox on November 14, 2000 at 23:42:08:

In Reply to: KM strategy, where to now? posted by Denham on November 12, 2000 at 20:16:33:

Denham,
Do you gain knowledge from everything you read?…or do you apply objective reasoning and sound judgment to retain what works for you…and through experience gain the wisdom you need to make decisions that hopefully achieve desired results?
The reason why I ask those questions is because I am supporting organizations that often "don’t know what they need to know"…and they are asking me to assist them to determine what they do need to succeed. In each case we are able to determine critical requirements and the resources necessary to satisfy those needs. Once those needs are verified to be accurate by our client we then conduct a comparative analysis between our results and what resources they are currently using. This action enables us to determine variances. Once those variances are determined to be resource shortfalls by our client we are able to then develop a plan of action with associated milestones to transition that organization to where they need to be. Using recorded results empowers our client to use information in a format that promotes knowledge they need to complete tasks used to satisfy critical requirements they need to complete in order to achieve desired results framed by their organizational vision. In simple terms this action enables strategic plans to be linked to tactical success, thus achieving desired results. Additionally, it enables our client to evaluate the usefulness of planned and implemented action/issues through the use of measures of effectiveness that are directly linked to what they need to do and the information they need to exchange to gain knowledge used to complete tasks that satisfy critical requirements.
The biggest challenge we normally face is a shift in cultural mindset, which is often overcome by our client experiencing success…sometimes in bite size chunks, but the key point is that our client can clearly evaluate that success and use that success as motivation to influence additional changes…without decreasing productivity. In a macro sense, effective management of knowledge can be simple, but only if holistic solutions are applied at the problem in an integrated manner. I tend to focus on the purpose of KM. To me, KM is a powerful tool is properly used, but KM for the sake of KM is often a waste of resource allocation. Harnessing KM allows people to make decisions (planned and discovery) that achieve desired results. If you can evaluate the effectiveness of those decisions, you can shape the future…even in the face of uncertainty. Respectfully, Vaughn.

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Follow Ups:

• Needs driven KM Denham 08:48:48 11/15/00 (5)
  • Re: Needs driven KM Vaughn P Fox 00:25:55 11/16/00 (4)
    • Re: Needs driven KM Denham 11:10:13 11/17/00 (3)
      • Re: Needs driven KM Vaughn P Fox 01:22:49 11/20/00 (2)
        • Re: Needs driven KM Denham 10:29:44 11/21/00 (1)
          • Re: Needs driven KM Vaughn P Fox 23:08:33 11/21/00 (0)

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