Posted by Carol on November 08, 2000 at 20:27:49:

In Reply to: Knowledge Management in Banking posted by Cagdas on November 08, 2000 at 05:15:20:

What exactly is your presentation for? To whom? Are you pitching to senior management? Are you participating in a conference?

KM at the community bank level is primarily a discipline of knowing what we know as an organization -- not allowing the traditional silos to inhibit the free circulation of ideas, utilizing our knowledge to craft a personalized service delivery to our customers, thinking about how to stay competitive while dealing with auditors, regulators and eaxaminers.

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