Posted by Vaughn P Fox on October 18, 2000 at 00:56:47:

In Reply to: The Potential for Knowledge Management in Conflict Management posted by Martyn R Jones on October 14, 2000 at 17:14:24:

Martyn,
It is my impression that knowledge management has been used to support conflict management for many years…just ask any successful decision-maker involved in corporate, military or political organizations involved with conflict management. Difficult conversations, negotiations, establishing relationships, etc, all require people to make decisions that achieve desired results. Successful conflict management decision-makers are able to make decisions that achieve desired results…even in the face of uncertainty. I don’t view indexing of information to be a direct form of knowledge management. Instead, that action reflects management of information that may or may not promote knowledge. Knowledge is normally generated when people apply judgment against information used to achieve a level of understanding they require before they are willing to make a decision. Normally those decisions influence actions and issues…then those same decision-makers normally need to gain knowledge used to achieve the level of understanding they require to clearly EVALUATE the usefulness of actions and issues influenced by previous decisions. This action enables them to determine if desired results were achieved…or if not…determine new decisions necessary to adjust actions and issues used to achieve desired results.
Hopefully you embrace the thought that professional growth, organizational design, intellectual capital and discovery of critical requirements…all built on a foundation of trust enable people that form organizations to effectively share knowledge used to make decisions that achieve desired results. Otherwise, how else could KM be useful to support conflict management or any other environment requiring knowledge to succeed? It is my impression that effective KM could play a pivotal role in supporting effective CM. Unfortunately there are many initiatives labeled as "KM" that are not really useful for people effectively manage knowledge. At a minimum I need to see a direct linkage between critical requirements and the resources required to satisfy those needs...otherwise I become skeptical of those so called KM initiatives. I hope this information promotes knowledge you need to succeed. Respectfully, Vaughn.

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