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Re: Trust in Virtual Communities: Actions vs. Words

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Posted by Yogesh Malhotra on December 19, 1997 at 16:35:50:

In Reply to: Trust is posted by Denham on December 18, 1997 at 23:36:19:

Denham,

Apparently, the observations made by you need some qualifications so that the depth and breadth of the issue can be properly grasped. Let's 'dialog' on this very instance of the repeated postings about the c-o-i-l community despite explicit statement on the forum that such 'announcements' should not be posted on the forum. We have specific announcement areas for such purposes.

>Trust is:

>Allowing a little slack

Sure, a little slack is allowed. However, repeated posts that just "announce" that "we have this" and "come to us" [_without_ telling _what is interesting_ that you have] have been perceived by some forum members as tantamount to blatant disregard of the member's interest and attention. If someone has something interesting and is excited about it, why not tell us what it is in a bit more of detail, so that the person's claims may be assessed before _buying_ his or her services.

A more desirable strategy could be to address an issue, or a set of issues, without attempting to 'sell' a product or service. Suggest why such issue(s) is (are) interesting within the shared context. And then a subtle mention of the product and / or service that represents an archetype of such issues. Finally, let the proof... remain in the pudding... let the persons eat the pudding and find for themselves if it is sour or sweet.

>Reduced possessiveness & sensitivity

Sure, but how long can one disregard the interests of the broad membership if a minuscule number persist in actions that try to _cannibalize the interests as well as the attention_ of the members. However, one may like to think again about the sensitivity issue... one has to take the responsibility of being sensitive to the broader interests of the membership...

>Sharing useful leads
>A willingness to risk
>Suspension of judgement

Agreed on these issues, need not use words for this, actions should be able to speak...

>Building trust requires:
>Confidence in identity

Perhaps you may like to elaborate more upon 'identity'.. Are you referring to electronic identity... On this forum identity is viewed in terms of 'contribution' to the 'soup of ideas'... And participants who are long-term contributors get recognized for their contributions.

>Respect for alternatives

That is the essence of this forum.

>Separation of ownership from membership

Sure, that is there... the ownership in such a context implies setting up the environment and infrastructure for the sustenance of the interest and attention of the membership...

- Yogesh Malhotra


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