Posted by Michael Kran on June 21, 1997 at 00:59:55:

In Reply to: How to Harvest your Employees' Knowledge? posted by Yogesh Malhotra on June 20, 1997 at 09:41:55:

I have two concerns. My first is that the less sophisiticated will just read the title and not read the article. They will then do what the title implies and not what the article says. This will reinforce an erroneous belief that people can be treated as a crop bearing the fruit of knowledge to be harvested with technology. However, I -- like the authors -- feel this is doomed from the start. People has a sixth sense about being manipulated. With recent half decade of downsizing, "trust"-- never in over abundance -- is at a post-War low point. So, my concern here is merely to avoid the misunderstanding and wasted time, effort and money.

My second concern is that the more control-oriented readers will latch on to the idea of participation tracking and metrics, and we will seek to excercise control at the expense of the intended support. The tools for employee surveillance are growing and the legal protection is suprisingly absent. I'm not an attorney, but I hear: "A corporate WAN is not a common carrier." E-mail can and is read.

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Follow Ups:

• Tracking connections & mining workflow, drawing a line Denham 10:22:16 6/21/97 (3)
  • help! Ali ELEREN 06:46:00 8/02/97 (0)
  • Re: Tracking connections & mining workflow, drawing a line John Zavacki 12:05:32 6/22/97 (1)
    • customer satisfaction about life insurance bongkyun lee 21:36:57 7/31/97 (0)

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