Posted by Denham on August 29, 2000 at 17:58:25:

In Reply to: Re: what's the way to represent tacik knowledge of an enterprise? posted by Stacey on August 29, 2000 at 16:10:46:

Stacey,

I'm very interested in your approach and experimental design. I have done some work with 'conversation logs', mainly looking at the structural patterns, e.g. reciprocity, floor dominance, temporal rhythms, speech acts and concept extraction. Most of my work has been around call logs from helpdesks, design of decision trees, categorization of issues and concerns, identification of training needs.

Just how you would go about extracting that 'tacit' knowledge is beyond me, I'm familiar with parsing to compile profiles of interest, gather and sort beliefs and values, even getting to expertise at a push - but mining for a persons tacit knowledge from a highly formalized and ritualized source such as messages and posts, is not going to be an easy task in spite of the claims of Autonomy, Tacit, Orbital or Smart Logik.

I'm interested and keen to help

• Concept extraction notes

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