Posted by Denham on December 16, 1997 at 22:55:01:

In Reply to: Re: Knowledge Management Methodology posted by rob patzig on December 16, 1997 at 11:46:49:

Hi Rob,

I enjoyed your post which comes close what i advocate for my clients. Take time to understand what knowledge is and means to your organization.

The best representations for knowledge 'maps' are stories, they convey the context, the values and the message. The most productive audit activities are: identification of knowledge opportunities for connecting to customers, capturing the corporate memory (helping learning and preventing repeated errors), compiling a directory of true experts and their interests.

I have seen well intentioned 'surveys' conducted by highly paid consultants that missed the point: they listed the contents of libraries but not the people who knew, they classified the contents of numerous filing cabinets, but ignored the feedback from lead customers with product innovations and adaptions, they drew hierarchical charts of file structures and 'mapped' entity relationships, while rules of thumb, short cuts and cheat sheets went completely unnoticed.

Your note on relationships & dialog rings true for me. Here is a knowledge fair in February that may interest you.

• Knowledge Ecology Fair

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• Re: Audits Rob Patzig 11:31:49 12/18/97 (1)
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