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Knowledge engineering


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Posted by Denham on August 02, 2000 at 09:26:51:

In Reply to: Re: what's the way to represent tacik knowledge of an enterprise? posted by Robert Benjamin on August 02, 2000 at 08:11:26:

Robert,

As someone who has been down that road let me share a few pointers. There are some very elegant methods to capture, extract, structure, relate and even represent explicit knowledge. Knowledge aquisition and elicitation techniques are well documented from subtle ways to work around cognitive blocks, think aloud and playback protocols, qualitative modeling (AHP) to the surfacing of deep constructs e.g. using repertoire grids. We can represent declarative and relational information using rules, logic and more.

Much of this route seems to miss the mark for me. Let me explain. Knowledge mostly lives in the tacit form (what we know and cannot tell) the key to working with knowledge is to feed the tacit wellspring to keep the explicit part flowing. What tends to happen, is we put far too attention to making implicit knowledge explicit and do not pay attention to learning, stimulation, awareness, indentity and recognition, reflection and social situatedness to keep that extract from becoming brittle and degrading.

It is not how to extract or represent that is the bottleneck, it is the nurturing , learning, incremental development, refication and sharing the meaning after capture that is key

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