Posted by Troy Wing on July 11, 2000 at 18:42:31:

In Reply to: Re: Managing Knowledge in the future posted by Robert Benjamin on December 13, 1999 at 16:33:13:

I have recently completed a thesis project on KM.One of the most critical points in implementing KM at the managment level is cross-training among various business functions. The power in KM comes from the ability to use tacit knowledge to better manage explicit knowledge. Only by understanding the information need of related functions can a manager really begin to improve operational performance as it relates to strategy. I believe this is the Idea behind Nokia's effort to rotate senoir managment among various business functions. This keeps senior managers aware of how there actions and decisions affect the organizaiton globally.

Regards,

Troy

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