Posted by Denham on June 13, 2000 at 13:34:08:

In Reply to: Re: Where KM Strategies Succeed posted by Robert Benjamin on June 13, 2000 at 10:33:57:

Robert,

Those are interesting suggestions, but I would venture they miss the mark (except perhaps the last)! Measure the end results, i.e., projects completed, revenue earned, customers retained, products shipped.... BUT record the links to the conversations and capture the stories that clearly indicate the value flows and their origins.

Counting conversations or entries in a database does not influence the right behavior, i.e. encouraging action from conversations, and rating systems (your eavesdropping + review board?) mostly get mired in arguments around personal values and perceptions. It is far more objective to 'talk' end results and share the connection back to conversations & knowledge related practices, most staff will get the message very quickly, and some may even adopt the practice.

Key here is having folks share how knowledge practices benefitted them getting the work done. Cultivate knowledge evangelists as von Krogh etal point out, gather the anecdotes, get the winners to spill the beans.

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Follow Ups:

• Re: Where KM Strategies Succeed Robert Benjamin 08:02:04 06/14/00 (4)
  • Re: Where KM Strategies Succeed Ron de Weijze 11:20:51 07/08/00 (3)
    • Re: Where KM Strategies Succeed Robert Benjamin 06:34:56 07/10/00 (2)
      • Re: Where KM Strategies Succeed Ron de Weijze 17:12:17 07/10/00 (1)
        • Re: Where KM Strategies Succeed Robert Benjamin 05:31:22 07/11/00 (0)

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