Posted by Robert Benjamin on May 09, 2000 at 01:35:20:

In Reply to: Re: KM Principles - feedback please posted by Jez Goldstone on May 08, 2000 at 09:39:13:

Hi Jez

I thoroughly enjoyed the bottoms up approach you espouse, no pun intended off course. I cannot see how any commitment be too strong. It is brilliant when such commitment and involvement can be a product of an organization, especially with regards to KM.

KM as a topic disappearing? That is a very interesting thought and I can see how this may occur. I hope it doesn't though, as I am sure that further developments in the theory will hold many benefits still.

Where to start? That is always a very difficult question to contend with when facing an organization. May I suggest a parrallel path to consider which seems to be working on our side?

We conducted a KM survey, and the results indicated a few, very strong "fix-us" items. Further informal interviews with management indicated the depth of the indicators.

Perhaps the items to be fixed are not purely KM items, but they surfaced because of a KM exercise. The remedy exercise can now be justified in a business sense, and we are pretty sure that the organization will "feel" the benefits, which should be a promoitional opportunity for further KM exercises.

The best part of this story is that the direct costs to the company has been standard, operational and no formal appointments had to be made to get the work done.

A miniscule investment is required to address the needs which surfaced as a result of the exercise. We'll reuse existing infrastructure. What I love about these results is that it ended up focussing totally on information and knowledge needs, and not technology at all.

I sincerely hope the information I supplied supports your endeavours a little. I can forward the survey to you if you are interested (which was compiled from information and suggestions by members of the @brint forum).

Regards

Robert

---

Follow Ups:

• Re: KM Principles - feedback please Jez Goldstone 02:45:31 05/09/00 (1)
  • Re: KM Principles - feedback please Robert Benjamin 04:42:44 05/10/00 (0)

---

Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message: