Posted by Robert Benjamin on May 03, 2000 at 05:54:12:

In Reply to: Clarify vs. Remedy posted by Steven Morihara on May 02, 2000 at 17:05:52:

Hi Steven

Hope this helps.

I can comment a little about Remedy. As far as I know a rule base can be configured. My experience with Remedy has been that it requires, no demands, a highly structured software design before implementation (coding and testing) in the unstructured format Remedy seems to encourage.

I would think that ALL the KM work would have to be completed upfront and the FULL solution design produced before any implementation in Remedy would be feasible. The database structure(s)Remedy "produces" has very interesting long-term data, and information-management impacts. These would be compounded with a knowledge-management implementation. Sorry, I don't know enough about Clarify to comment.

As you probably are already doing, the way to compare packages is to determine the functionality the business requires, look at support, release dates, upgrades, features, data and information management, implementation (use training, ease of use, infrastgructure) and other architectural factors, and then to measure each package on the hand of this business secification. This appraoch should provide a strong indicator of the managability of integration and synthesis probability with/to other processes and technologies within the business unit.

Regards

Robert

---

Follow Ups:

---

Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message: