Posted by Ann Feeney on May 01, 2000 at 08:41:10:

In Reply to: Planning a KM Strategy posted by Hakies on May 01, 2000 at 03:08:57:

Hello!

The best strategy for you will depend on your learning style, so here are a couple of possible directions. You'll probably combine a lot of these different methods as you go along.

If you prefer to see concrete examples and work your way up to theory, then just hanging around sites like this would be a start.

A site where you can see some KM strategies in action is http://kmn.army.mil/ You need to register, but it's free.

Some books that cover the theory but with a very practical spin are Davenport's and Prusak's Working Knowledge and Nonaka and Takeuchi's The Knowledge Creating Company. There are dozens of good books out there (and hundreds of buzzword faddish ones, too), but those are two that I got a lot out of.

However, first of all, I'd recommend starting with looking hard at your own organization. KM is just the systematic study of things that every group (let alone business) of sapient creatures has been doing since the dawn of time! Bees do it, birds do it, even educated fleas do it! ;-) Seriously--just to name one example from the animal kingdom, in whale pods, a whale that has already given birth to a calf with often hang around a whale just getting ready to give birth, and "coach" her through it. That's knowledge management at work; the sharing of tacit knowledge to maximize healthy outputs. The point: it's nothing esoteric or unintuitive.

So spend time talking with and observing what happens in your own organization. What are the bottlenecks? What are the existing incentives and disincentives?

Is there anybody who has a reputation for good sharing and management of information? Doesn't have to be a "professional" level person, it could be an intern or administrative assistant. What does he or she do? What tools does he or she want? What obstacles does he or she see?

Look also at the people who are disorganized with their information or hoard it. What's driving them or getting in their way?

Good luck!

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Follow Ups:

• Re: Planning a KM Strategy Richard Roness 15:31:17 05/02/00 (5)
  • Re: Planning a KM Strategy Bo Newman 01:34:48 05/04/00 (0)
  • Re: Planning a KM Strategy Dilip Bhatt 06:20:40 05/03/00 (3)
    • The Iterative Nature of Lasting Solutions Martyn R Jones 14:42:11 05/03/00 (2)
      • Re: The Iterative Nature of Lasting Solutions Dilip Bhatt 11:47:18 05/04/00 (0)
      • Re: The Iterative Nature of Lasting Solutions Robert Benjamin 07:05:06 05/04/00 (0)

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