Posted by Ann Feeney on April 27, 2000 at 11:50:42:

In Reply to: KM Principles - feedback please posted by Jez Goldstone on April 27, 2000 at 04:51:47:

These are great!

A couple of little things I'd add if I were doing it:

Failures are considered part of the price for innovation and experimentation, and are a natural part of these procedures. In project [port-mortems/wrapups/whatever we call them], we will devote time to analyzing failures and problems as much as successes, and sharing these analyses and lessons learned.

Information and knowledge will be freely available to everybody within the organization, except in the cases where information clearly needs to remain confidential (e.g. trade secrets, personnel information).

Persons at all levels of the [organization corporate hierarchy/whatever] are equally encouraged to share.

We recognize that learning is as essential a part of knowledge transfer as sharing and will expect people to learn from the available information and knowledge.

For the intro:

Knowledge is capacity rather than power, so is augmented rather than lessened when it is shared.

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