Posted by Denham on March 13, 2000 at 00:11:13:

In Reply to: Re: All Under The KM Umbrella: Thought For The Weekend posted by Robert Benjamin on March 12, 2000 at 13:11:36:

Robert,

So what shall I answer if they asked me what KM really is?

For me KM is less about the process and all about the practice, it is cultivating the conditions for knowledge creation rather than leverage via publishing, reuse, or knowledge sharing although these all play some part. Firms wich do not focus on innovation and knowledge creation will be playing on a level field, finding it difficult to gain competitive advantage as all your competitors will have paid the entry price to join the game. They will all have good IT systems, sufficient information processing to move text, adequate ability to discern patterns in data streams and will be capturing customer insights, doing distance learning, supporting global communities of practice and capturing best practices.

The place to focus is on validation of knowledge claims, double loop learning, critique, reflection and synthesis. This is where the men are separated from the boys, where those that apply Km for competitive advantage pull ahead of the pack, where the gap between those that have the toys and those that use them becomes most obvious.

Tell your Exco KM about learning, community, communication, critique, context and conversation, tell them it is slow difficult, hard work and risky, tell them true KM delivers innovation, agility, novelty, adaption and continuous learning. Tell them measures are almost impossible, ROI in this area is anyones guess, tell them the key lies with and in people, tell them to start before it is too late!

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