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Knowledge Management Think Tank is now: BRINT Global Knowledge Network.

Posted by Yogesh Malhotra on June 20, 1997 at 09:41:55:

Harvest your Workers' Knowledge

In this Datamation story, Manville & Foote assert that to to enable organizational performance, we will need to build systems that support knowledge -- not data. 'Knowledge Management' which implies the
notion of controlling people is bound to fail. Manville calls the
desirable alternative approach 'post-modern reengineering' to harness
the organization's core competencies embedded in the collective
knowledge of informal networks of people. Such networks are also known as the
'communities of practice' which Manvi lle defines as groups of professionals "informally bound to one another through exposure to a common class of problems, common pursuit of solutions, and thereby themselves embodying a store of knowledge."

The suggested approach focuses on the firm's co re competencies and relies on knowledge and experience that may be difficult to capture and may not fit neatly into a
data warehouse. They e xhort IS managers to implement new, flexible technologies that can adapt to the different forms of data. However, technologies such as e-mail, groupware; video and dataconferencing, and corporate intranets, would be ineffective without an existing infrast ructure that supports and sustains such informal networks...Such systems will require human considerations before technical ones.

A number of points in this story are related to the various issues that have been discussed here over the last few days.

Any thoughts to advance the discussion beyond this point?

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