Posted by Vaughn P. Fox on January 22, 2000 at 09:31:04:

In Reply to: KM -- Why Bother? posted by Reilly Atkinson on January 20, 2000 at 21:21:12:

Reilly,
People capable of recognizing information needed to promote knowledge required by people making decisions that achieve desired results are extremely invaluable. Whether you call that person an Information Management Officer (IMO) or a Chief Knowledge Officer (CKO) is irrelevant…as long as the people they work that form the organization realize the functions performed by that individual (the IMO or CKO) and understand the duties/responsibilities and relationships associated with that billet.
Another key point…each organization needs to have a vision that identifies goals and objectives used to achieve desired results framed by that vision. If all the people in that organization are aware of the actions required to achieve those goals and senior leadership in that organization worked closely with key personnel in that organization to develop implementation plans that allowed them to execute actions and issues that successfully accomplished those goals, information needs necessary to promote knowledge by those making decisions would be readily apparent. I realize that was a long sentence, but read it carefully.
We are using a methodology to determine information needs required to promote knowledge by those making decisions used to achieve desired results. This methodology works. We are now in the process of developing tools to record results that allow users to learn as they grow. I am in the process of writing a book that describes key points used to form a firm foundation of fundamental thoughts to establish a rock solid “start point” as we move forward using the Functional Analysis thought process / methodology to produce information linked to key decisions. It is a systematic analysis that allows intuitive reasoning by users to adjust findings that produce extremely useful results.
I normally cherish your thoughts, but on this one point I somewhat disagree w/ your posting. KM can be useful if people understand what the term means. A decent IMO or CKO will ensure all people in that organization realize that IM or KM (call it what you want) is a tool to ensure information is provided to those that need it in a format that promotes knowledge they require to achieve the level of understanding they need before and after they are willing to make decisions that achieve desired results…throughout the decision cycle. Take care and keep the faith. Respectfully, Vaughn.

By the way, you may think I am from the old school of thought, but that is fine by me. WE are using new and innovative tools to support a process that works...and improves as organizational structure/design and relationships in those organizations change. Show me something else out there that works, is affordable and can be used by SBAs, individuals or large organizations/corporations and implemented in a relatively short period of time and I will adjust.

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Follow Ups:

• Re: KM -- Why Bother? Reilly Atkinson 21:57:30 01/24/00 (0)
• Information needs & KM Denham 19:25:21 01/22/00 (3)
  • Re: Information needs & KM Vaughn P. Fox 23:55:38 01/22/00 (2)
    • Need more information Denham 00:26:42 01/23/00 (1)
      • Re: Need more information Randy Garcia 12:51:08 04/11/00 (0)

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