Posted by Denham on January 21, 2000 at 11:53:28:

In Reply to: Innovation and KM posted by Yalvora on January 21, 2000 at 10:34:56:

Hi Yalvora,

Seems to me the link is getting stronger all the time. If you are concerned with the drivers in the marketplace, you will know new product cycle time is decreasing all the time, if your firm does not introduce a new product / service (even at the expense of your existing market!) your competition is likely to, the whole nature & rate of competition is changing, no longer is it only about traditional competitors, but there are smart companies who can take market share by altering the very rules of the game e.g. e-commerce, disintermediation, vertical alliances and other strategies. To remain a player means you have to improve your market intelligence, canabalize your winning products, mobilize ideas from all sources (customers, every staff member, competitors, weak ties, separate industries), you have to strive for maximum collaboration, creative synthesis and knowledge sharing, you need a culture that encourages risk taking and learns fast from failure, you need communties of practice to enable continuous learning and knowledge networks to gather information from the outside and spread it fast, effectively and all over the place.

Innovation, critique, creativity, critical thinking and connectivity to new ideas are key. This aspect of KM (now emerging under the mantle of knowledge ecology) is the next wave for KM. Past access and distribution of static documents (intranets), past information architecture and software products, past meeting information needs and searching for data patterns, innovation is about deep dialog, reflection, trust, support for identity, working in community, crafting knowledge artifacts, speeding agility, working & connecting ideas, creating new distinctions and bringing forth new worlds. For me the link is close, central and imperative. This is the heart of KM, the piece that will bring competitive advantage, the drive to work with implicit knowledge, build upon personal insights and test knowledge claims. This is very different from "the right content at the right time to the right person" as most of the KM folks are shouting right now.

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