Posted by Denham on January 20, 2000 at 10:18:23:

In Reply to: knowledge sharing posted by Leo on January 20, 2000 at 04:23:19:

Greetings Leo,

I would venture to suggest knowledge sharing is the foundational knowledge practice and close to the center of any KM venture. I'm not sure exactly what you mean with "points of friction", so will offer some examples or opportunties:

1) Feed back in static publishing spaces e.g. intranet internet sites. This can vary from a e-mail button, reply box & cgi script, stick notes e.g. Third Voice, notification tool e.g. ICQ or AOL IM, to chat client or asynchronous conversation system.

2) Communities spaces crafted for particpant interaction e.g. communities of practice, knowledge communities, business communties. The technology may vary from e-mail distribution lists, listserves to specialized meetings tools and community centers embracing portions of the entire information ecology

3) Profiles & yellow pages these are directory structures which help to put people in contact with people. The technology varies from serach engines, navigational ontologies to software agents and automated profiling (Autonomy).
4) Recommender systems the similarity between your interests and behavior (as gathered from web activity) can be used to suggest produsts, services and people you could connect with. This service points you to areas of interest based on what others have found useful. Technologies include Bayesian statistics, collaborative filters and clustering based on similarity measures.

"Points of friction" may also refer to creative abrasion, measures of reciprocity, 'floor turns' and other aspects of dialog or patterns from transaction & conversation logs. One simple example, right here at Brint ThinkTank, is the depth and number of replies under each post see the '(x)' behind the post which is incremented each time there is a reply. So your measures may relate to the medium or technology, the target, i.e. selected person to person contacts, the timing, the nature of the exchange, the reach and the extent (reciprocity) in the exchange. I'm not aware of any well accepted knowledge sharing indices or aggregate measures that include all of these. Please share if you come across any.

If this is wide of the mark, please help me to understand your request better.

• Knowledge sharing notes

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Follow Ups:

• SORRYYYYYYYYY for the repetition Leo 18:20:08 01/20/00 (0)
• Re: knowledge sharing Leo 18:17:13 01/20/00 (0)
• Re: knowledge sharing Leo 18:15:55 01/20/00 (0)
• Re: knowledge sharing Leo 18:15:23 01/20/00 (0)
• Re: knowledge sharing Leo 18:14:28 01/20/00 (0)
• Re: knowledge sharing Leo 18:13:21 01/20/00 (0)
• Re: knowledge sharing Leo 18:12:37 01/20/00 (0)
• Re: knowledge sharing Leo 18:12:19 01/20/00 (0)
• Re: knowledge sharing Leo 18:10:50 01/20/00 (1)
  • Re: knowledge sharing Reilly Atkinson 20:58:29 01/21/00 (0)

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