Posted by vaughn P Fox on December 19, 1999 at 10:44:21:

In Reply to: Managing Knowledge in the future posted by Seetal on December 12, 1999 at 14:06:33:

Seetal,
The answer is rather simple. Most corporations use a strategic plan that frames their corporate vision and goals/objectives used to achieve desired results that are framed by their corporate vision. Implementation plans that identify actions and issues necessary to satisfy goals and objectives used to achieve desired results are normally developed in a phased approach. (Example: Near-term goals are satisfied by Phase I implementation plans. Near-far-term goals are satisfied by Phase II implementation plans. Far-term goals are satisfied by Phase III implementation plans.) Actions and issues that satisfy those goals and objectives are normally influenced by decisions made by organizational leaders responsible for functions accomplished by that corporation. Actions and issues that occur today shape the future. A well thought out planning process enables corporate leadership to identify in advance key decisions they expect to encounter during each phase of their strategic plan. The timing of those key decisions is often critical for success. A clear understanding of the operating environment (public attitude, consumer response, etc.,), the perceived threat (competition, time, efficiency, etc) and their own work force/corporation (financial status, organizational growth, work force morale, etc.,) influence those decisions.
Senior leadership that recognizes key decisions needed to achieve success can map out the type and form of information needed to be successful. This action often requires a CKO/IMO who has the authority to work closely w/ the CEO, CFO, COO and CIO to ensure the proper mix of personnel, procedures, network infrastructure, training, and equipment (IT) are in place to produce desired results. An effective CKO/IMO will ensure information needed by the correct personnel is provided to them in a form that promotes knowledge they need to achieve understanding of the situation before and after they make decisions. Those decisions support actions necessary for senior leadership to achieve the level of understanding they need before and after they make key decisions. This action requires commonly understood KM/IM procedures.
It is my impression that effective KM/IM can make the difference between short-term success and long term existence. Unfortunately, not many people recognize the issue is rather complex, but somewhat simple to resolve with the proper mix of tools, people, procedures and recognition of information needs. I hope this information promotes knowledge in your organization. I am in the process of writing a book that explains this action in much more detail. Hopes this helps. Vaughn Fox.

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Follow Ups:

• Re: Managing Knowledge in the future Ron de Weijze 10:56:45 12/19/99 (4)
  • Future KM: managing objects or cultivating intelligence Denham 12:56:39 12/19/99 (1)
    • Re: Future KM: managing objects or cultivating intelligence Ron de Weijze 10:58:02 12/25/99 (0)
  • Re: Managing Knowledge in the future Vaughn P Fox 12:36:26 12/19/99 (1)
    • Re: Managing Knowledge in the future Ron de Weijze 19:19:02 12/21/99 (0)

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