Posted by Robert Benjamin on December 13, 1999 at 16:33:13:

In Reply to: Managing Knowledge in the future posted by Seetal on December 12, 1999 at 14:06:33:

Hi Seetal

In many ways this seems to be an easy question to address, till one starts formulating a response.

I think a manager's knowledge management skills would play a significant role in the outcomes of a business, because it could become the one area where businesses could uniquely compete against each other, as opposed to playing follow the leader.

I don't think managers in general would determine an organization's success in this regard. The collective management of the organizational knowledge store would most probably determine the success of a business.

In this regard, it probably involves all employees. KM-frameworking, -collaboration, -goal setting, -guidance, -coaching, and -measurement could possibly be the key focal areas in developing managers who can manage knowledge as a mission-critical resource.

I think current, and definitely future, tactical and strategic managers needs to understand which knowledge is critical to their business-decision domains. More importantly, it would be the ability of these managers to visualize and collaboratively manage knowledge as a resource, which could very well determine an organization's success.

We'll have to wait for some formal research in this regard to get a better idea of how critical such a skill would really be. In my mind, it seems to be something managers needed to do all along, only now it has become imperative to become more scientific about it. If KM could be managed in the same way as departmental budgets, then more organizations would at least know what their collective critical knowledge looked like.

Until I learn differently, this is the opinion I'll have to stick with for now.

Regards

Robert

Furthermore, i think

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