Posted by Vaughn P Fox on November 12, 1999 at 23:53:54:

In Reply to: Information Overload posted by Chris Bennett on November 05, 1999 at 14:59:54:

Chris,
Information overload is normally achieved when people are provided information that is not focused to support their needs for a particular situation, event, issue or concern(s). To prevent information overload, it is important to be aware of the information needs a person requires to support situations, events, issues and concerns. How do you determine information needs? In a corporation, it is not too difficult to accomplish, especially if the proper mix of personnel, tools and methodology are applied to develop useful solutions. "Usefulness" is often measured by performance indicators that are tethered to goals and objectives used to achieve desired results. The key is to produce "quality" information in a form that promotes knowledge needed by people to achieve the level of understanding they require before and after they make sound, timely decisions. Quality information is normally information that is secure, timely, concise, accurate, and relevant.
Is it knowledge that is being managed?…or is it information that is being managed to promote knowledge required to achieve the level of understanding people need before and after they make sound, timely decisions?
KM is a term that is often not commonly agreed upon by many people, but if you believe that KM is concerned with managing information in a form that promotes knowledge needed to achieve understanding that is linked to key decisions, there is a direct linkage between KM and information. Ineffective KM promotes information overload. Effective KM often reduces, and most likely prevents information overload.
"How" does an organization plan, execute and assess effective KM? That answer is what most corporations are seeking. Useful solutions increase efficiency and streamline resource allocation. That action is not easily achieved with information overload. You asked a very good question. Hope your research is productive. Enjoy the journey. R/S, Vaughn.

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• Re: Information Overload Reilly Atkinson 23:05:44 11/14/99 (0)

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