Posted by Randy Jordan on November 05, 1999 at 10:15:46:

In Reply to: Re: KM dressed as Learning posted by Reilly Atkinson on November 05, 1999 at 01:51:40:

Mr. Atkinson,

Thank you for the compliment and making the distinction between the more direct emotional connection of instinct compared to intuition. I'm using emotion as a broad term, perhaps too broad but I'm early into this line of thinking.

I wonder if intuition isn't "informed" by a pattern recognition - based on experience and communicated through the Limbic system as an emotion. A lot of research says we reach an intital conclusion or response to something, emotionally, and then develop logical reasons to support it.

Sometimes in the course of the logical analysis, we learn something that changes our feeling and conclusion. If the intuitive "sense", is an emotion-based communication, it might still work through an integration of the Limbic and assorted cortex regions.

Perhaps it is a process like an Internet search engine. The "emotion" database is smaller than the fact database and returns results faster.

I'm smiling at my "tangent taking" here. My point is non-logical thinking isn't trained or exercised very much. I think (or feel?) KM systems are an opportunity to develop skills for emotion-based thinking. The idea is uncomfortable because logic and emotion have been positioned as antagonists. I propose we make them allies.

The emoional stuff never goes away, we just supress it. Why not learn to use it more effectively? Think of it as upgrading our "Limbic Nets" in a way that could improve business thinking!

The first step would be to design content that stimulates positive emotional responses in non-technically oriented people using a technology-based KM system. It isn't something we think about when planning these things but maybe we should.

Respectfully,
Randy Jordan

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