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Re: Decision making & KM


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Posted by Vaughn P Fox on October 31, 1999 at 20:47:43:

In Reply to: Decision making & KM posted by Denham on October 31, 1999 at 17:09:15:

Denham,
Interesting points, but if I understand what you said correctly, IM strives to support decisionmaking and KM does not??? Are you telling me that there are people trying to manage knowledge for the sake of knowledge management with no desire to link knowledge gained to key decisions? In my book, KM for the sake of KM is basically useless. Why do people learn? If you take a look at decisionmaking, everyone involved w/ the process is a decisionmaker in one form or another, but normally only one decision in the process tends to be the key decision that influences actions and issues that literally "shape" the future. I agree that people can learn and gain knowledge without ever making a decision, but if a corporation had all of their employees gaining knowledge all day long w/ no direct linkage of knowledge gained to understanding and decisionmaking…where would that corporation be in one year? Hopefully knowledge gained allows people to better understand the situation, event or issue so they can be better prepared to make sound, timely decisions that satisfy corporate goals and objectives used to achieve the corporate vision. Otherwise…how long will that corporation remain in business??
Why do people gain knowledge if they are not in pursuit of achieving some type of goal or objective that allows them to attain what they need, want or desire? You state that KM deals…"with intellectual capital, learning, awareness, knowledge creation and knowledge sharing." I would tell you effective IM must address the same issues, especially if IM is concerned w/ providing information in a form that promotes knowledge needed to achieve a level of understanding linked to key decisions.
Help me out. I am saying IM is concerned w/ managing information used to gain knowledge that allows people to achieve understanding linked to key decisions. Are you telling me that KM is more than that? What more is there? Please help. I admit I am slow, so please be patient. Thanks in advance. Vaughn.



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