Posted by Denham on October 19, 1999 at 17:10:05:

In Reply to: Re: Knowledge management technologies posted by Reilly Atkinson on October 19, 1999 at 15:07:58:

Hi Reilly,

Seems there is a distinction to be made between communication and knowledge sharing. Communication can be to inform, to pass a message to make a person aware. If you equate knowledge with the ability to perform, explain and teach, then sharing knowledge has a requirement of reciprocity, a need for dialog that goes beyond just hearing a message or being told. There must be some meeting of the minds, some alteration of values, beliefs, mental models, some learning and some behavior change for the sharing to have taken place, do you not agree?

Sure we can share 'knowledge' (some folks will not grant you this, saying only information is shared) by conversation using very little modern technology. I do not think that was the point of the question. I understood Shelley to be asking how to compare the functionality and utility of KM software products for knowledge sharing.

Sure we can say "it is not the technology but rather the practice (read: culture, trust, motivation, soft systems issues) that really drives sharing", that is closer to how I understand things too, but Shelley asked for help with comparing software products that aim to aid knowledge sharing.

How would you help here?

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• Re: Communication & knowledge sharing & What to Do Reilly Atkinson 15:08:24 10/20/99 (0)

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