Posted by Clinton P. Gary on October 23, 1997 at 08:46:34:

In Reply to: Profile of the Ideal Knowledge Manager/Architect posted by Yogesh Malhotra on August 07, 1997 at 08:41:38:

I would like to throw one of my opinions into this discussion about the ideal Knowledge Manager. The concept of Knowledge Management is still one that is far removed from the common worker. The benefits of such 'grand plans and processes' are not always being felt by those involved and is difficult to imbrace for those that are being introduced to this concept.

On that note, I offer that a good Knowledge Manager should be 'grounded' in the simple principle of Knowledge Management: to give people what they need, when they need it, to do their jobs better.

People need information and resources that are of "value" to them in performing their responsibilities. Therefore, a good Knowledge Manager must know what information adds "value" to the company at all levels and must stay in tune to what the people in the trenches need - not just to perform - but to excel. A good Knowledge Manager must strive to keep the discription of the KM processes and benefits simple and real. For if the people in the trenches can answer the "what's in it for me" and can feel assured that the leaders understand their needs, then knowledge management process can gain the support and momentum to truely make a difference a the company and its people.

Good luck to all who are up to the challenge.

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• Re: Profile of the Ideal Knowledge Manager/Architect Yogesh Malhotra 13:32:54 10/23/97 (0)

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