Posted by Martyn R Jones on October 09, 1999 at 06:47:40:

In Reply to: Re: CUSTOMER KNOWLEDGE MANAGEMENT posted by Phillip Olivieri on October 08, 1999 at 16:46:38:

Phil,

We have been working on these issues mainly with Telcos but also to a lesser degree with Financial institutions and Airlines. Deregulation and increasing competition (in Europe) is pushing Telcos to look for ever increasing levels of sophistication in the area of CKO - as part of an overall KM/IM strategy.

Regards

Martyn

• KM

---

Follow Ups:

---

Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message: