Posted by Phillip Olivieri on October 08, 1999 at 16:46:38:

In Reply to: CUSTOMER KNOWLEDGE MANAGEMENT posted by Martyn R Jones on October 08, 1999 at 12:36:28:

Martyn:

That's an interesting framework. Unfortunately our organization does not have a CI group; however, it would be prudent if we did in the face of increased competition due to immpending industry deregulation. In which industries are these firms?

Phil

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• Re: CUSTOMER KNOWLEDGE MANAGEMENT Martyn R Jones 06:47:40 10/09/99 (0)

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