Posted by Peter Goldberg on August 26, 1999 at 23:59:06:

In Reply to: Quintus/Fulcrum & Knowledge Management posted by Donna on July 15, 1999 at 15:51:15:

Quintus is an excellent integrated call centre solution..if all staff are willing to participate. It is not really a KM tool but does have the ability to provide a start towards KM thinking and culture within an organisation.
It gives the abilty to at least develop a knowledge base in relation to customers but would need to be used with other systems related to the other aspects of the business and the competitive environment.

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