Posted by John Tieso on August 17, 1999 at 08:32:03:

In Reply to: Re: Knowledge Management: The Organizational Learning Aspect posted by Grace Scott on August 16, 1999 at 20:31:12:

Actually, I would argue that the decision process that begins a migration to a learning organization must start with senior management--above the level of both IT and HR. Decisions have to be made on the 'ethos' of the organization--the how and why they currently exist and where they expect to be in a competitive society.

The next step, then, is to take an inventory of critical assets--to include the tacit knowledge of those who are critical to the organization. These assets, once identified, are part of a comprehensive plan to utilize the internal best practices of the organization and make that information (i.e. knowledge') available to others who perform similar work.

The HR department works with employee groups, unions, management, etc. to put in place the structures that facilitate the identification and collection of this information. They also assure that plans are in place to retain the most qualified and experienced personnel. Finally, they make plans for training of replacements that know about and can utilize prior knowledge as a part of their training.

The IT Department creates the physical knowledge bases, provides intranets and other access tools to the knowledge base, and manages the flow of information to and from the knowledge base.

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