Posted by John Tieso on August 09, 1999 at 13:50:51:

In Reply to: Costs of Knowledge Management systems posted by Ralf Jungkunz on August 04, 1999 at 06:26:26:

My experience says 10-12% is closer to the ballpark.

Importantly, the real question is 10-12% of what? Implementing a 'real' KM system with a knowledge base and an intelligent front end (GUI or browser) is not cheap. However, the largest costs are in determining how and what to capture in the knowledge base that will add value to organizational operations.

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