Posted by Rob Cayzer on July 22, 1999 at 10:07:34:

In Reply to: Harvesting Knowledge through Interviews posted by Rob Vennette on July 09, 1999 at 15:26:18:

Hi Rob,

Great point. Actually, structured interviews are the best way to bring out people out of their shells and capture 'tacit' knowledge. However, it requires more work and organisation. But from the research I have done, it does wonders for the organisations that employ it. (The best example is the military)

cheers,
rob.c.

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