Posted by Denham on July 12, 1999 at 18:19:16:

In Reply to: Harvesting Knowledge through Interviews posted by Rob Vennette on July 09, 1999 at 15:26:18:

Perhaps the hardest part of creating knowledge is finding it in the first place!. Experts internalize their learnings and often have great difficulty explaining how they arrive at a solution of recognize an issue. I have found that just talking is often not an effective way to get at the knowledge. My favorite technique is to use concept mapping as this helps me and the expert 'see' gaps and relationships.

Using a whiteboard and postit notes works well for me. I write the concepts on the sticky notes and draw lines to indicate relationships on the baord. This way it is easy to reposition the concepts to refelect clusters or to have colors reflect dependency and (causal?) influence. A whiteboard works better for me than a tape recorder as the final transcription is less time consuming.

As KM gathers momentum I think we will see more focus on knowledge creation and group innovation and less on technology. this implies the effective KM practioner must pay attention to group processes, learn the basics of situated cognition and become skilled at building qualitative models. Seems we will see less attention to technical systems and more focus on techniques associated with sharing mental models, development of ontologies, building shared understanding, group reflection and inquiry.

What do you think?

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