Posted by Christina Cheng on July 11, 1999 at 02:43:15:

In Reply to: Re: DIK posted by John Tieso on July 08, 1999 at 08:38:31:

Dear John and Martyn,

I've been following this discussion with much
interest.

Emphasis on a culture that encourages out-of-the-box
thinking cannot be understated. Companies do not
collect knowledge for its own sake; this is the
difference between the academe and the corporate
focus. Regardless of how sophisticated the
technology and how systematic the process
to capture and accumulate knowledge, the investment
will not bear any returns unless work environments
tolerate the consequences of experimentation and
inquiry.

Since the discussion did evolve from the question,
"What makes a good CKO?", what has surfaced from
the past exchange is that CKOs need the skills
to help knowledge-conscious companies
transition away from a built-in intolerance
of failure--that means, skills in change management, work systems
design, performance evaluation and the like, in
order to achieve "double-loop learning".

Christina

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Follow Ups:

• Re: What makes a good CKO? John Tieso 11:09:15 7/14/99 (1)
  • Re: What makes a good CKO? CJSekhar 20:45:38 9/21/99 (0)

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