KNOWLEDGE MGMT | FORUMS | EVENTS | HELP | PRESS ROOM | @BRINT


About BRINT | News About BRINT | Help & FAQs | Users Guide | Advertise Here |
Welcome to the World's No. 1 Resource for Business Technology Management and Knowledge Management
@Brint.com
SEARCH [HELP]

Knowledge Management Think Tank is now: BRINT Global Knowledge Network.


Re: Need protected, privacy to build trust


[ ] [ Post Followup ] [ Discussion Forums ] [ Discussion Index ]

Posted by Laurence Smith on June 24, 1999 at 08:48:48:

In Reply to: Re: Need protected, privacy to build trust posted by Kees de Vos on June 17, 1999 at 17:51:24:

Stephane,

Like Kees,I must disagree with your belief
'that the more open a knowledge environment is,
the less willing people are to share.' In fact I
fundamentally diasgree. This is a major issue in my
organisation at the moment, and the more I think
about it and observe it, the more convinced I am
that the ONLY way to go is to maxamise openness.
People will never be shy about hiding things as
required, or telling you to mind your own business,
but generating the levels of trust to get people
to share in the first place is a far larger challenge.

My own observations suggest that trust is a critical
component of successful knowledge management and
essential to nurture knowledge communities. It takes
time and consistency, often scarce items in today's
corporate world.

To offer a current and real life illustration from
my own organisation; we are currently designing a
peer to peer system to help people identify who
has expertise, knowledge, experience to help them.
Quite literally, who has done this before, how,
where, what were the lessons learned, etc. In
other words how do I learn from best practice and
avoid re-inventing the wheel?

Part of this system involves encouraging people
to have personal homepages where they describe
themselves. The big issues becomes, do we trust
people to describe themselves accurately, or
must their input be validated by management or HR?
Remembering that this is a peer to peer system to
help and provide advice to each other, one would
think that there would be little incentive to
boast or exaggerate as your peers would quickly
see though you and the market would 'self-adjust'
accordingly.

This question perhaps seems even stranger when
you consider that these people are trusted with
multi-million dollar investment projects and the
economic future of entire countries.

So I am left to consider how emotional an issue this is,
But with the fundamental belief that the ONLY way to
proceed is through openness.

Regards, Laurence Smith.


Follow Ups:


Click Here to Post Follow Up in New Forums

    Knowledge Management Think Tank (New)

  

 Subject: 

Message:

[ ] [ Post Followup ] [ Discussion Forums ] [ Discussion Index ]

Download Our Articles and Interviews
[Guru Interviews] [Real Time Enterprise Business Processes] [IT Users Motivation] [IT Users Commitment] [Commitment and Motivation] [Inquiring Organizations] [Social Influences] [Customer Relationship Management] [Supply Chain Management] [IT Adoption and Utilization] [Managing and Measuring Knowledge Assets] [The Real Competitive Advantage] [Why IT and KM Systems Fail] [Myths About Expertise Management] [How 'Best Practices' Become 'Worst Practices'] [Beyond Information Ecology to Knowledge Ecosystems] [Knowledge Exchanges and Social Networks] [Why Expert Systems Aren't Enough] [KM for E-Business Performance] [Does KM=IT? Not!] [Other Articles and Interviews]


Top of Page

BRINT: 'Your Survival Network for The Brave New World Of Business'tm
Recommended by Business Week, Fortune, Wall Street Journal, Fast Company,
Business 2.0, Computerworld, Information Week, CIO Magazine, KM World,
Los Angeles Times, New York Times, and hundreds of other worldwide publications.

About BRINT | News About BRINT | Help & FAQs | Users Guide | Advertise

Make BRINT your Start Page | | Link to BRINT | Submit Articles

Terms of Use | Privacy | © Copyright 1994-2007, BRINT Institute, New York, USA