Posted by Kees de Vos on June 03, 1999 at 18:21:11:

In Reply to: Re: What is the difference between information and explicit knowledge? posted by John Tieso on June 03, 1999 at 14:51:45:

John,

A very good example indeed. Let me elaborate on it to try to make my point a bit more complex :-)

- is it the remembrance of procedures that makes information knowledge? Or (and that's my opinion) is it the ability to take the explicit knowledge /information and put it to good use if the context changes.
Say for example someone has read a Dutch or German manual and has to change the windshield wiper on an English automobile (which as far as I know has everything in the car mirrored to other western/European cars). The tacit knowledge that the procedure might still work when you take the "mirror" effect into account in combination with the explicit knowledge on how to do the task in the "left-hand-drivers-seat-way" and the attitude that it won't hurt to try it will be necessary to autonomously do the task.

This raises the following questions:
- Where did the information become knowledge?
- Did this information ever become explicit before turning into tacit knowledge?
- Did the information add to the tacit knowledge already present to enrich it to more tacit knowledge?
- Will every mechanic be able to get the same result?

In my opinion this is quite a good example to see the implicit processes at work, which we need to address to get a good understanding of the bigger picture, being the multi-cultural KM processes in ever globalizing multinationals...

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Follow Ups:

• Re: Expilicit knowledge and windshiel wipers John Tieso 14:40:29 6/04/99 (0)
• Re: Explicit knowledge and windshiel wipers Mezei 18:29:03 6/03/99 (3)
  • Re: Services for @Brint Community Members & Affiliates editor 04:56:30 6/04/99 (0)
  • Re: Explicit knowledge and windshield (!) wipers Kees de Vos 18:37:48 6/03/99 (1)
    • Re: Explicit knowledge and windshield (!) wipers Mezei 11:45:59 6/07/99 (0)

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