Posted by Denham on November 12, 1998 at 06:26:02:

In Reply to: Role of a consultant in Knowledge Management posted by Peter Wang on November 11, 1998 at 16:29:58:

Hi Peter & Carlo,

I'm a practicing KM consultant in the MidWest USA and have been in this field for thast 5 years. My clients range from small (less than 50) to Fortune 500's. The largest request is always for knowledge related opportunities. Often this is by far the hardest to answer if you are not familiar with their business and the industry. The thing comanies like to hear the least is KM is a slow process, deep cultural change takes 2-5 years, quick wins in KM are not sustainable (mostly I think of these as shallow cognitive re-engineering). The nest most common question is or request is for help to design a KM architecture, here to clients are amazed when I suggest they start with their culture and then invest in IT once they have progresed down the road with knowledge sharing, dialog, distance learning, corporate intelligence or whatever strategy mix they have chosen. Perhaps the greatest value I offer is the lessons learned from KM projects at other firms. I'm not always able to stop them repeating some of the errors, but I can warn them and make them aware of the pitfalls.

Please continue to ask questions, that way we can all learn.

• KM links

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