Posted by Meckler on October 07, 1998 at 12:03:45:

In Reply to: Re: KM strategies posted by Sue Hansen on October 06, 1998 at 22:55:56:

Sue,I too am a fan of using the value chain as (at least an initial) bases for focusing KM initiatives. Not the least of its qualities is a broadly accecpted measure of performance: customer-value-added in terms of speed and/or quality and/or cost.
I disagree with Yogesh's (and others) idea that strategy must focus upon anticipating surprises. I would rather focus upon the ordering, allocation and concentration of resources where they can do the most toward achievement organizational goals. Finance managers figure out where to put cash and where to get it. Knowledge managers need to do the same with intellectual capital. Obviously it helps if these folks are working together. Combining the right resouces in the right places at the right times probably accounts for a lot of business success.
Your idea of finding those practices that are applicable sounds reasonable. Because firms have different goals, different asset combinations, and different concentrations of current assets along thier value chains, the KM practices adopted MUST differ from firm to firm, based upon these contingencies. If not, then the KM manager is NOT thinking strategically at all.

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Follow Ups:

• Re: KM strategies Sue Hansen 23:10:05 10/19/98 (0)
• Re: KM strategies Yogesh Malhotra 12:04:46 10/12/98 (1)
  • Re: KM strategies Meckler 14:25:57 11/06/98 (0)

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