Posted by Meckler on October 06, 1998 at 18:59:07:

In Reply to: Re: Framework for Developing Knowledge Management Strategy posted by Sue Ann Kirkpatrick on September 30, 1998 at 13:55:18:

Difficult, but not uncommon problem, I imagine. Who put you under the gun to show quick value? Sounds like a set up for failure.
Nonetheless, it might help to concentrate your forces so to speak, on the department or work processes that can use KM support best. If you are into yellowpaging, yellow page all of the internal skills first (within that group of process), then find out what Knowledge to them might be most valuable (interview them, and interview a supervisor or two). Next go find and yellowpage those who might have the knowledge. I think if you want to have a speedy success to give legitimacy to an ongoing budget, it is important to concentrate your efforts in this manner. It is far less applealing to the CEO to continue funding for a large unfinished project, then it is to add funding to expand a small, useful, working project. It also shows good management judgement on your part to concentrate your resources.
In strategy, we would say that you ought to locate the area on the value chain in your company where the most customer value can be added by adding knowledge resources. I think, in general you will have best luck working with groups or departments that are not short on the other key resources : capital, people and raw goods. Good Luck.

Meckler.

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• Re: Framework for Developing Knowledge Management Strategy Rich Hunt 04:30:25 11/11/98 (0)

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