Posted by Yogesh Malhotra on July 17, 1997 at 13:46:34:

In Reply to: Re: The issue of sharing knowledge - A correction posted by Umesh on July 17, 1997 at 06:09:55:

If you are looking for a 'recipe' for knowledge creation, perhaps you may like to start afresh because there is no single 'recipe.' Even if there was a recipe that you could implement and perhaps, program in your organizational information and control systems, such a 'recipe' could become a recipe for disaster as the assumptions underlying your market, your consumers, your products/services or their operationalization shift.

See, for instance:

Drucker, P.F. Post-Capitalist Society, Harper-Business, New York, NY, 1994.

Drucker, P.F. "The Theory of Business," Harvard Business Review, September/October 1994, pp. 95-104.

Gill, T.G. "High-Tech Hidebound: Case Studies of Information Technologies that Inhibited Organizational Learning," Accounting, Management and Information Technologies, 5(1), 1995, pp. 41-60.

However, by being creative and adept, you could take the 'abstract' and customize it based upon YOUR knowledge of your company, industry, processes, etc., what could be a 'tentative' recipe, since you are perhaps best aware of complementarities relevant to your company and your industry. For more on complementarities, you may like to see framework. You will find related references in the paper entitled:

Enterprise Architecture: An Overview

One may argue that both Shell and Pepsico are driven by knowledge, as are most modern companies in most industries: including banking, real estate brokering, software development, financial transactions, etc. One may even suggest that the traditional taxonomy based on Miles and Snow that distinguishes between industries based on information intensity needs to be revisited since the traditional notion of organizations is being increasingly challenged by new examples. For instance, Microsoft, which started out as a software company is getting into diverse sectors that had been traditionally served by companies in industries such as entertainment, education, yellow pages, etc (remember the 'business ecosystems', you can find more about them on the www.brint.com site). There are many other examples that are discussed in various sections of A Business Researcher's Interests.

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