Posted by Jay Reay on April 04, 1998 at 20:41:31:

In Reply to: Re: Debrief = missed opportunity? posted by Mike Barker on April 02, 1998 at 10:52:37:

Hi Mike and Denham
You're both right of course that "learning" should be ongoing, a constant even within short-term projects. The problem, as Denham indicated, is one of the fog of war in the heat of battle (!) - but with the right systems in place even that should be overcome.

The design of the right systems for specific business needs is not easily conveyed in the dialogues we post here. Certainly CIT systems do not yet have the answer, although I have seen software that looks promising, but which will demand high level human input to work.

The reality of knowledge-share in practice is that people must be liberated to take time out to use a system, be taught how to use it and what its benefits are long term, be motivated in the short term to use it, and to review its effectiveness, including testing effective knowledge transfer. To a point that's where the project debrief comes in - and I don't think I made it clear that in our project direction methodology formal and informal debrief is a very regular event.

Much as I would like to believe that we can share real knowledge effectively almost by intuition (and I've seen that at work in close-knit, multi-role teams) as work unfolds, I'm sure we need to manage the process. Debrief at any time is not an indicator of failure in knowledge share, its just a partial improvement of an imperfect scenario, like most business imperatives.

Regards, Jay

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• Re: Debrief = missed opportunity? Boris 06:11:19 4/05/98 (0)

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