Posted by Jay Reay on March 31, 1998 at 03:28:18:

In Reply to: Re: Make K sharing a part of everybody's task posted by Robbert Northolt on March 31, 1998 at 01:50:58:

Hi Robbert and Boris
Sharing knowledge from team debriefing is a good tool, and also deals with the key person succession problem we looked at awhile back. You are right though to warn about the downside of "inquisatorial" debriefing - the very antithesis of sharing, and demotivating.

In my practice colleagues teach a course we call Directing Successful Projects, which we designed originally for managers in the UK Post Office and subsequently adapted for a UK Government supply chain advisory department; both clients needed to manage external project managers. Part of the difference between Project Direction and Project Management is the need for regular and effective debriefing across all project teams, to allow learning review, upline feedback, and knowledge retention in the organisation when the project closes out and the team moves on. As uch projects and their architecture are paradigms for KM.

We found the best way for PDs to achieve this need was to coach them to:
1. create a good communications architecture for each project (project phase in big ones)
2. lay out the communications protocols from the beginning
3. ensure everyone understands the need/benefits of good communication including experience / information / ideas sharing
4. get a formal commitment from everyone to signup to the architecture
5. retrain people who routinely buck the system
6. build attendance / performance at these sessions into project reward packages, which majors on opportunity for other assignments as much as money
7. be transparent about what you learn from the debriefs, and build shared experience into planning for future projects before time

The underlying concepts of this course are proving highly effective when dealing with change management issues as well as our work with KM. Does this help?

Regards, Jay

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Follow Ups:

• Re: Make K sharing a part of everybody's task Boris 12:07:11 4/01/98 (5)
  • Re: Make K sharing a part of everybody's task Jay Reay 19:36:52 4/01/98 (4)
    • Debrief = missed opportunity? Denham 22:29:13 4/01/98 (3)
      • Re: Debrief = missed opportunity? Mike Barker 10:52:37 4/02/98 (2)
        • Re: Debrief = missed opportunity? Jay Reay 20:41:31 4/04/98 (1)
          • Re: Debrief = missed opportunity? Boris 06:11:19 4/05/98 (0)

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