Posted by Denham on March 26, 1998 at 10:47:52:

In Reply to: Re: Hand waving posted by Rupert Whitehead on March 26, 1998 at 07:03:25:

Rupert,

My formatting was destroyed when I posted so " Adding value to information and K. classification & mapping are two separate KM practices.

Adding value to information: The activities here would include abstraction, summarization, indexing, allocation keywords, linking to related concepts, compiling meta-data, language translation, calculating stats, collating, changing the representation e.g. from table to graph, applying transformations, merging data sets..... I'm sure you get the general idea.

K. classification and mapping: Activities include, monitoring and recording the types of data / information / 'knowledge', their source, flows, sinks, value, synergy, opportunities, authorities, enhancements, barriers, paths...... i.e. who knows what, who knows who, who uses it, where & how they get it, what do with it, who they give it to.....

SDI stands for Selective Dissemination (of) Information, i.e. filtering an information stream based on a user defined interests. This can be static (matching keyword or concept profiles)or dynamic (neural networks, genetic algorithms that alter the filter based on your feedback).

BTW intellectual capital has to be built. What you can purchase or what the market values is intellectual property. IC that has been packaged, converted in a brand, protected by patent, license, NDA or other legality. IC to be effective requires relationships, alignment, trust and common mental models. You don't get these when you purchase they need to be built.

Here is what I have learnt over the years. The value in KM lies in knowledge creation, adaptibility, opportunity recognition, intrinsic motivation and doing rather than talking. I believe there is value in keeping people in the loop, that machine based solutions are brittle they are difficult to maintain, that learning is slow and always requires value judgements. The strength of KM is the leverage through people not systems, algorithms, networks or inference. KM is at its best and most potent when you enable learning, innovation, collaboration, sharing, experimentation, dialog and inquiry. I see two basic mindsets in this business, those that believe knowledge is a thing, an object, something to capture package and sell, and those who believe knowledge is dialog, discovery, learning and sharing. The second crowd always walk away with the trophy, it takes longer, it is harder, it is sustainable, it is most difficult to copy but it delivers.

I have enjoyed this dialog and hope you will stay the couse here, we have much to learn together.

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Follow Ups:

• Re: attitudes to providing KM services Jay Reay 22:15:39 3/26/98 (3)
  • Re: attitudes to providing KM services Rupert Whitehead 11:01:20 3/31/98 (2)
    • Re: desert island bookshelf Jay Reay 07:24:18 4/01/98 (1)
      • Re: desert island bookshelf Rupert Whitehead 11:03:59 4/17/98 (0)

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