Posted by Yogesh Malhotra on July 07, 1997 at 19:29:52:

In Reply to: Knowledge Management in Manufacturing Organisation posted by Kah Hin Chai on July 02, 1997 at 09:18:48:

You have mentioned your interest in how knowledge is captured, stored and
disseminated in manufacturing organisations. You hope to develop a framework
that will help managers in managing knowledge as well as identify factors
and mechanisms that will facilitate knowledge capturing and sharing.

You may like to check out one of the more known books on this topic that
deals with a number of case studies related to such issues in several
manufacturing organizations. Also, the first author, Professor Nonaka
(earlier of Hitotsubashi University, Japan, and now the first Knowledge
professor in US at Berkeley) had written about his 'framework' in his
paper that was published in the scholarly journal Organization Science.

Citations for these works are:

Nonaka, I. and Takeuchi, H. The Knowledge-Creating Company,
Oxford University Press, New York, NY, 1995.

Nonaka, I. "The Dynamic Theory of Organizational Knowledge Creation,"
Organization Science, 5(1), February 1994, pp. 14-37.

Related links are:

A Dynamic Theory of Organizational Knowledge Creation

Where IS cannot tread

Hot Products from Hot Tubs: Or How Middle Managers Innovate

Please note that the 'framework,' though explained with reference to some
known world level manufacturing organizations, is not restricted to the
development and sustenance of knowledge processes ONLY in manufacturing
organizations. It is explained at a conceptual, strategic and tactical
level that may be applicable across industries.

That brings me to another question: "Why do you think organizational
knowledge processes will be distinct for manufacturing organizations
compared with organizations in other industries?"

A potential hint: you may perhaps like to read Nonaka and Takeuchi's work
and then attempt to link up the 'operational' aspects of manufacturing
organizations - such as knowledge stored in the form of computer programs
of NC and CNC machines, the CAD/CAM systems, the assembly robots, the
intelligent AGVs (automatically guided vehicles), flexible cell
manufacturing, the Kanban and Nagare system for creating customized
vehicles, etc.

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Follow Ups:

• Re: Knowledge Management in Manufacturing Organisation David Mroczka 17:31:53 12/08/97 (0)
• Re: Knowledge Management in Manufacturing Organisation kah-hin chai 06:48:01 7/08/97 (0)

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