Posted by Bob Guns on March 17, 1998 at 11:36:16:

In Reply to: Re: Role of the Chief Knowledge Officer posted by Tom Sudman on March 10, 1998 at 14:45:23:

Hi Tom,

Yes, I think another part of that problem is that it has been easy for people who had responsibility for information (IS or IT) to simply put a new label on their work and call it knowledge. In my view, working knowledge represents the ability to select and apply know what (information), know how(skills), and know when and where (situation) to achieve business results. Knowledge, then represents capability to act and make a difference. Information by itself has no capability to act and make a difference. Yes, there is confusion. That's why those of us in this field need to keep talking to one another to clear up the confusion.
I also think learning is more of a process than knowledge. In fact, if learning is the process of obtaining knowledge, then knowledge is the `end' product. However, we all know that this is a circular rather than linear process. New knowledge gained from learning only represents the foundation for generating a new learning cycle.
Anyway, the dilemma for a CKO is attending to both learning and knowledge, and integrating the two within a business based strategy.

Bob

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