Posted by Michael Rosetz on March 16, 1998 at 13:47:49:

In Reply to: Re: Knowledge management and transfer of best practices posted by Lars-Oluf G. Nielsen on March 16, 1998 at 12:31:39:

Hi, Lars-Oluf,
I would not agree with using Knowledge Exchange networks
being opposed to the creation of new client solutions.
Intranets/Lotus Notes efficiently store knowledge artefacts only,
not "knowledge" itself. My own experience as a consultant is telling me that
"institutionalisation of good practices" is a good base for creating new client solutions.
The easy availablity of good practices through technology enables the use of relevant
knowledge artefacts, which is a matter of "process efficiency" in consulting. This results
in a time saving - the saved time can be used for creative work. It thus gives you the chance
to build upon existing knowledge - verify and test the good experience of others, enrich and
enlarge their work.
Knowledge artefacts alone are of limited use. The context is crucial and so is conversation
between creators and users of the artefact. If this happens is heavily depending on the
way you embed IT in a corporate culture. A good knowledge exchange network collects artefacts
AND connects people. This happens in my own work. Through Lotus I am connected with people
of a community of practice, people I know, people I talk to (mostly by phone), people who
explain what they draw on charts, explain why they drawed it this way and what they intended
with it. Being connected is as important as to collect.
An IT solution properly built on social behaviours takes a proactive role rather than just
being reactive. In terms of Nonaka/Takeuchi: it does not only support the combination of
knowledge but addresses internalisation and externalisation as well and even helps to socialise
in connecting people.
Cheers
Michael

2.

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Follow Ups:

• Re: Knowledge management and transfer of best practices Lars-Oluf G. Nielsen 15:29:30 3/16/98 (2)
  • Re: Knowledge management and transfer of best practices Michael Rosetz 12:06:35 3/20/98 (1)
    • Re: Knowledge management and transfer of best practices Lars-Oluf G. Nielsen 16:34:00 4/01/98 (0)

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